General Refund Position
Refund eligibility depends on the service type, order status, work already started, third-party costs, consultant booking status, subscription activation, document review, government filing progress, and payment gateway rules. Each request is reviewed according to the actual work and cost stage.
Non-Refundable Components
Government fees, payment gateway charges, filing fees, third-party platform charges, vendor costs, completed work, consumed consultant sessions, activated subscriptions, and custom execution work may be non-refundable once initiated or delivered.
Cancellations Before Work Starts
If a user requests cancellation before any work, filing, consultant confirmation, or third-party cost has started, Investech Hub may approve a full or partial refund after deducting payment gateway charges or unavoidable administrative costs.
Cancellations After Work Starts
If work has started, documents have been reviewed, tasks have been assigned, consultation slots have been reserved, or filings have been initiated, refunds may be partial or unavailable depending on the completed stage and committed costs.
Consultant Bookings
Consultant booking cancellation or rescheduling depends on consultant availability, booking time, platform rules, and whether the session has already started or been consumed. Missed appointments, late cancellations, or completed sessions may not be refundable.
Refund Processing
Approved refunds are normally processed to the original payment method or another method approved by Investech Hub. Processing timelines may depend on the payment gateway, bank, card network, or internal review.
How to Request
Cancellation or refund requests should be raised through the contact or support channel with the order ID, booking ID, payment reference, reason, and supporting details. Investech Hub will review and respond based on the service record.